Its not what what we say or how we say it … but rather what our body language says that can often make or break our conversations. When should we smile and when should we strike a strong posture helps others to know our inner perceptions of a given circumstance. Dr. Carol Kinsey Goman gives us an excellent overview and reminder of how to use correct body language to convey our message for effective communications.
http://www.amanet.org/training/articles/10-Powerful-Body-Language-Tips.aspx